The Business Challenge

In competitive markets, where acquisition costs and consumer demands are increasing, organisations are recognising the need for effective customer retention. The collections & recoveries activities are a balance between managing risk and bad debt with the need for customer rehabilitation and retention.

Delinquent customers can significantly impact profitability, as a result of increased provisioning, bad debt write-off and the increasing costs of collections activity.  Achieving a complete view of a customer’s indebtedness enables early identification of those at risk and the deployment of dynamic, relevant collections activities.

The Answer

Experian’s collections & recoveries proposition is based on the need to automate and streamline the collections process to collect more debt from more customers.

It enables organisations to minimise bad debt and rehabilitate customers rapidly, to reduce attrition and maintain revenue streams for the future profitability of the organisation.

Collect more from more customers

Experian's unique, end-to-end collections and recoveries offering provides a better insight into customers and enables the recovery of more debt, more effectively.

  • Knowing your customers Correctly identify who to collect from, and make sure operators can find and communicate with them
  • Understanding your customers Plan collections activities based on an in-depth understanding of the customer
  • Targeting your customers Create individual contact and collections strategies for each customer for the most effective activities
  • Interacting with your customers Execute and automate strategies for the lowest cost and most efficient collections operation

Experian's unique, end-to-end collections and recoveries offering provides a better insight into customers and enables the recovery of more debt, more effectively.